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CAVIUS Australia PTY Limited

PO BOX 6126, Yatala DC  QLD  4207

Support

INSTALLATION VIDEOS

User Guides

To download one of our product User Guides, please click below.

CAV10 Smoke Alarm User Guide (Model: 2008-002)
CAV10 Smoke Alarm User Guide (Model: 2006-001)
CAV10 Thermal Heat Alarm User Guide (Model: 3002-001)
CAVTH10 Thermal Heat Alarm User Guide (Model: 3004-001)
Wireless Smoke Alarm
Wireless Thermal Heat Alarm
Mains Powered Smoke Alarm

Frequently asked questions

When should I replace my smoke alarm?
How to test and maintain my smoke alarm?
I do not have any alarm when I press on the test button
How many smoke alarms should I install in my house?
Which standard/norm is required for smoke alarms?
Why should I choose to purchase a more expensive alarm versus the cheap alarms on the market?
What could affect the efficiency of my smoke alarm?
What should I do if my smoke alarm is having false alarms?
How often should I test my alarms?
Where should I install my smoke alarm?
How does my smoke alarm work?
What should I do if I’m having an alarm triggering?
What should I do if my smoke alarm beeps?
How to install my smoke alarm?
Where should I install my smoke alarm?
What is a smoke alarm?
Troubleshooting: Travel Alarm – failure schematics
Troubleshooting: Wireless Smoke Alarms
Troubleshooting: HUB
When should I replace my smoke alarm?

Your smoke alarm has a 10 years’ lifetime. The end of life of your product is written on its product label inside the battery compartment.

How to test and maintain my smoke alarm?

After installation or every quarter, you can test your smoke alarm by pressing on the test button for at least 10sec. This will trigger the alarm.
To maintain your smoke alarm, vacuum around the smoke chamber regularly. Dust may accumulate inside the mesh even if it looks clean outside.
Do not use water or households’ products to clean your product.

I do not have any alarm when I press on the test button

Make sure that you pressed long time enough on test button – Holding at least 10sec.
Make sure battery is not depleted and installed respecting polarities. It may not power the smoke alarm if the battery is loose or does not touch terminals properly.
If your smoke alarm is not clicked into its mounting base, it will not be powered.

How many smoke alarms should I install in my house?

One smoke alarm per floor is a minimum. Ideally in each room where it is advised to install a smoke alarm.

Which standard/norm is required for smoke alarms?

In Europe, domestic smoke alarms must be CE certified and comply to EN14604:2005/AC:2008. Some national quality standard and certification may exist in some countries (i.e. VdS in Germany, NF292 in France…) United States will require UL 217 standard, and Australia AS3786.
Never install an alarm without correct certification – it can jeopardize your life.

Why should I choose to purchase a more expensive alarm versus the cheap alarms on the market?

The higher price of some alarms often reflect the quality of the components used, and these alarms often use less power and there have a longer battery life. More aggressive quality control cost more. All CAVIUS alarms are 100% tested for sensitivity, sound, power consumption and many other points. The manufacturing set up is audited by AFNOR and CNPP from France, one of the worlds best test institutes. All shipments are inspected by ourselves and by a 3rd party testing institute.
Furthermore, samples from all production batches are sent to CNPP for test – all to secure the worlds safest alarms for you.

What could affect the efficiency of my smoke alarm?

Your product could be affected if located in a corner, on the wall, in a humid or extreme temperature area.

What should I do if my smoke alarm is having false alarms?

First you can hush your alarm by pressing on the pause/hush button. It will pause the alarm for 10 minutes to allow you to find the reason of this and to locate the source of the alarm.
Humidity or dust particles in the smoke chamber can cause false alarms; this can be solved by vacuuming the mesh and drying the smoke alarm.
You may need to relocate your smoke alarm if it is too close from the kitchen, bathroom, air condition units or any other source of humidity.

How often should I test my alarms?

We recommend that you do a visual check that the alarm flash the LED every 48 second once per week, and do a full test of the alarm once per month.
We also recommend that you test your alarms every 3 month; when you press the test button the alarm will check the full function of the chamber and the battery.

Where should I install my smoke alarm?

Your smoke alarm should be installed in the middle of the room or at least 50cm from any obstacle (as far as possible from the wall), with a minimum of one smoke alarm per floor (ideally one per room). The best areas to install your smoke alarm will be in hallways and stairways, close or in each room.

It is highly recommended to not place your smoke alarm in kitchen or bathroom: smoke and vapors could cause false alarms. Please also avoid garages, laundries, fire places where combustible particles could disturb your alarm, and all locations close to airstreams.
In these areas its preferable to install thermal alarms instead.

How does my smoke alarm work?

CAVIUS smoke alarms are using photoelectric technology enclosed in what we call the ‘smoke chamber’. This smoke chamber contains a LED which will emit light on a photocell receiver. When smoke particles goes into the smoke chamber, it will reflect in the beam and will trigger the alarm.

What should I do if I’m having an alarm triggering?

Alert young children and seniors.
Leave the house following the escape route. Every second is important, do not loose time collecting valuable objects.
Stay close to the ground if the air is charged with smoke. Do not breathe completely and cover your mouth with a wet cloth if possible.
Once outside your house, call emergency services.

What should I do if my smoke alarm beeps?

Short beeps every 48sec. means the end of life of your battery.
You may also have some dust particles in the smoke chamber which can be removed by vacuuming the mesh.

How to install my smoke alarm?

Install your smoke alarm by using the mounting base with screws and plugs supplied.
Install a minimum of one smoke alarm per floor, in each room for enhanced protection.
We recommend, that you test your alarm before it gets installed.

Where should I install my smoke alarm?

Your smoke alarm should be installed in the middle of the room or at least 50cm from any obstacle (as far as possible from the wall), with a minimum of one smoke alarm per floor (ideally one per room). The best areas to install your smoke alarm will be in hallways and stairways, close or in each room.

What is a smoke alarm?

Smoke alarm is an electronic fire security device which will early sense smoke to warn occupants with a loud siren so they can get out before being intoxicated by smoke. (80% of fire deaths are due to inhalation of toxic smoke)

Troubleshooting: Travel Alarm – failure schematics

Smoke alarm is an electronic fire security device which will early sense smoke to warn occupants with a loud siren so they can get out before being intoxicated by smoke. (80% of fire deaths are due to inhalation of toxic smoke)

Troubleshooting: Wireless Smoke Alarms
  1. Vacuum all smoke detectors
    – This should be done at least annually. If you live in places with a lot of pollen or particles in the air ( in the city), recommend at least twice a year: After the pollen season and together with the battery change. If you have access to compressed air, this is much more efficient.
  2. False alarm – witch sensor triggers the alarm? (RF only)
    – If you have a CAVIUS HUB it is easy to locate which sensor triggers the alarm. Or, try to set all alarms to different channels, IE program each detector to it-selves . Then you will have “standalone” smoke detectors and it is easy to find the location of the nuisance alarm.
  3. Change location with another alarm
    – If you know which sensor are causing the nuisance alarm, change location with another alarm that does not give alarms. Give a number to the smoke alarm that causes nuisance alarm and create a log .In this way, one can determine whether it is the alarm or the location that is the problem. Here there may be other things that affect the alarm. Also the nuisance alarm sensor should be moved to another location.
    a. Does the problem continue at a new location, i.e. it follows the alarm, contact the place you purchased the alarm.
    b. If the problem continues at the same location with another alarm, there is something that affects it. Maybe it should be moved.
  4. Error source: Electromagnetic field, EMC Electromagnetic fields can interfere with the electronics of the smoke detector. These fields are often formed around fluorescent lamps, “down lights”, transformers for light, fuse boxes, fan motors etc. – Always install the smoke detector at least 100 cm from this type of equipment. NOTE: EMC does not drain the battery
  5. Error source: Radio noise Other components that contain radio transmitters can cause interference and affect battery life. As such signals are constantly changing, customers may experience problems in installations that are mounted and have worked fine
    – Try to locate what has changed, has the customer bought new equipment, development of emergency network / 4G etc?
    NOTE: Radio noise also drains the batteries on smoke detectors, as the detector constantly analyzes the signal.
  6. Error source: Steam and damp air Steam from the bathroom, washer / dryer or other sources that emit high humidity can cause the smoke alarm to sound
    – Pull the notifier slightly away from the door to the washroom / bathroom. You can also make sure to ventilate well and avoid releasing steam directly into the room where the smoke detector is. If you have an ionic alert placed where water vapor can occur, you may want to switch it to optical. Optical smoke detectors are more tolerant than ionic warnings to roast and water vapor, as well as strong traits.
  7. Error source: Dust and dirt Since air must pass freely through the detection chamber, the smoke detectors will always attract a lot of dust and pollen particles. By entering dust and other particles into the detection chamber, this can lead to false alarms. The alert may also become more sensitive due to this and will give more false alarms, as the smudge causes it to be smaller before it goes into alarm. Dirt will also occur over time as the smoke detector gets older, which causes it to give more alarms
    – Vacuum the smoke detectors regularly, but be careful not to damage the electronics. If you clean up a room and this results in grinding or sanding, you should install the warning device while the work is in progress or cover it. The bathing caps lying around in hotels are well suited for this. If the smoke detector approaches 10 years and gives many alarms, it is time to replace it.
  8. Error source: Draft In heavy drafts, the wind can drag dust particles with which the smoke detector looks like smoke – Avoid installing the smoke detector where it is a draft, or make sure that the breakthrough does not occur around the detector.
  9. Error source: Temperature variation When you open the door on cold winter days, rapid temperature changes can occur. Condensation can then form which can cause a false alarm. Can also occur during venting and if the alert is close to open valves on cold days
    – Avoid mounting the smoke detector in rooms with large / fast temperature fluctuations.
  10. Fault source: Gases from paint, varnish and strong cleaning agents Gases from paint, varnish and other chemical agents may contain substances on which the smoke detector reacts
    – Remove or cover the smoke alarm when refurbishing the room. NB! Remember the fire hazard when using chemicals. All cloths and rags MUST be wetted and thrown into tight containers stored outdoors or burned under controlled conditions.
Troubleshooting: HUB

The hub is connected to the internet with a cable through your home router. Your home router may be installed by your internet provider (ISP) or perhaps yourself. Things can happen, and some causes the internet connection to fail or become unstable. Below, you will find a guide from us to troubleshoot the most common scenarios we have experienced.

The hub must be connected to an enabled LAN port on the router. Some internet routers have ports reserved for special usage, or have to be enabled to work. Consult your router manual to make sure, or try some of the other ports on the router.

Step 1: Does the hub LED light flicker?
– If it does, then the hub cannot access the internet, and you should proceed with the next steps. If the LED is constantly lit, then your home internet connection is ok, and we may have problems in our end which we will take care of very soon.

Step 2: Are you able to access the internet at all?
– Try with your mobile phone or computer using the Wifi or with a cable (RJ45) from your computer through exactly the same port on your home router as was used by the hub.

Step 3: Is it necessary to read the router manual? A home router typically has 1-4 LAN ports. The hub should be connected to one of those. If you use a WAN port, then it will not work, and if your home router has some ports reserved for TV or service then they will not work either. You may have to check the router manual, or simply try another port. Sometimes you have to login to your home router to enable more ports.

Step 4: Does it work at your neighbor?
– Before you proceed with more complicated steps, then it may be a good time to take the hub to another location and try it there. If it works somewhere else, then it may be worthwhile to proceed with the next steps.

Step 5: Do you have to restart or update your internet equipment?
– Home routers are built as specialized computers. They have memory, software, and lots of data to process. The hub will constantly try to communicate with it, and is therefore often the first messenger with bad news about your network. Your home router may even work for some of the Wifi connections, but not for others, due to overloads. And note that it is also ok to install your own router behind equipment delivered by your ISP (internet supplier) to get more LAN ports – the hub should still work fine and securely – but you will have one more thing to reboot and update.

Step 6: Did you block something in your router?
– Networks in offices are often controlled by
IT-departments, and sometimes makes use of advanced settings in the routers. Some of these settings may be in use on your home router if you have it from such a place. A factory reset or update may help.

Step 7: When it gets really advanced then you may need help!
– Typically you do not have to consider any of the advanced settings in your home router – all is handled by the hub, including secure communication. And if you do not know about such things, then it is probably better to buy a new and updated standard router for your home. That said, then in very special and rare cases you may want to look into the advanced settings in your network equipment. Is DHCP enabled? Are some MAC addresses blocked or filtered? Is UDP traffic enabled? Is UDP connections timeout above 40-60 seconds to avoid frequent fallouts?

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